November 3, 2021

For seamless management of communication in your organization, you are likely to find yourself in need of a system where all your contacts are centralized. These include phone calls, video conferencing, instant messaging, and emails. Unified communications (UC) helps pipeline these systems to a single platform, quickly accessing and retrieving them.

You will have to consider some key features when building a unified communication strategy. For Cloud Unified Communications, see here. There are many organizations that can help you store data in the clouds and access users through the internet. UC systems ensure all communication and quick messaging of users is well reserved. Below are six things to consider when building your unified communications strategy.

Develop And Justify A Vision

Unified communications affect how employees relate. It is key to determining how they communicate since it helps them know how their actions affect their colleagues. You should collect vital information from your current users before implementing the technology aspect. Be very considerate while formulating your vision and document everything for your choice of UC needs to make sense in your organization.

Reverse Workflow

UC end users are the best people to ask for information on the types of channels and tools that are appropriate to them. Examining the systems already in play, especially if you are not using them yourself, helps you understand how the systems are being embraced or rejected in other parts of the business.

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The insights help you decide the kind of system to incorporate into your business. You may opt for a single vendor UC approach or the best-of-breed UC ecosystem. You need to determine the most suitable system for your clients and workforce communication needs before deciding what to roll out. Ensure you engage a service provider who conducts intensive research to bring you critical insight into your end users’ needs, helping you make the best decision.

Gather Information On Current Trends

Understanding your end-user needs is very vital, especially on how UC will be of benefit to them. Take time to internalize how your choice of UC operates. It is not an overnight process as some challenges that even IT services experts may face may take time to resolve. It helps if you give yourself enough time to gather enough information on current trends in communication technology. Perfect knowledge of these technologies and requirements enables the building of a long-term solid UC strategy.


With growth and diversification comes the need to upgrade. You need to consider any future enhancements that your UC applications will need. This includes the colossal data being uploaded to the network by newly added users in the future, security enhancements and upgrades, and Wi-Fi requirements that need to be considered to avoid network overload.

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Phased Development And Training

Conducting strategic rollouts in stages helps you learn from mistakes made in previous steps, which will help make the final rollout seamless. It is clever to test systems on experts and let them give feedback on their experience before the major rollout. Training is meant to enhance experience and confidence with the UC tools, and it does not matter if your workforce is already familiar with it.

New recruits in the organization are more likely to require UC system training than other staff who have already interacted with the system. It would be best to consider training all of your staff on the new emerging features. Training ensures greater and increased productivity and also ensures everyone embraces the new system. It is crucial to carry out your workforce training needs assessment to tell the critical areas to focus on during the knowledge enhancement process and what you will need to succeed.

Technology  Interoperability

You can choose to incorporate technologies from multiple vendors to develop a UC system by seamlessly combining all components. Despite UC hardware and systems interoperating, a systems integration specialist is required to connect all parts and members. Continuous testing of the systems at every stage is advised to ensure the UC systems quality and if it is the best to be incorporated in your rollout.

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It is vital to remember that the key to your UC success will depend upon you understanding your end users’ needs and the UC systems you intend to roll out. Your IT services need to extend and meet your users where they are and then carefully plan to transition to a seamless UC environment that features applications that end-users will naturally want to use without complicating their lives.

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